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News The Access Group has completed its acquisition of MaxOptra, a cloud-based route optimisation and delivery management platform, in a strategic move to enhance its ERP Specialised (Supply Chain & Logistics) offerings... Go

Terms of Service

1. About Us

W3 Applications Ltd (“we”, “us”, “our”) provides managed software, integration, and hosting services, including W3Connect, a logistics integration platform connecting MaxOptra with third-party systems and APIs.

These Terms of Service govern the use of our services (“the Services”) by business customers (“you”, “your”).

2. Scope of the Service

W3Connect provides a hosted integration platform that facilitates the synchronisation of operational data between MaxOptra and other systems.

The Service includes:

  • Access to the W3Connect platform

  • Hosting and infrastructure

  • Ongoing platform maintenance and updates

  • Business-hours support (with limited out-of-hours support as described on our website)

We do not provide MaxOptra licences or third-party software licences unless expressly agreed in writing.

3. Account Setup and Onboarding

Access to the Service is provided following successful onboarding, configuration, and testing.

The first subscription payment is only due once the integration has been fully implemented and tested, unless otherwise agreed.

4. Subscription Fees and Billing

The Service is provided on a subscription basis, billed either:

  • Monthly, or

  • Annually (at a discounted rate)

Unless stated otherwise:

  • Fees are exclusive of VAT (where applicable)

  • Subscriptions renew automatically at the end of each billing period

  • Payments are collected via our payment provider

5. Cancellation and Termination

You may cancel your subscription at any time by providing written notice.

Unless otherwise agreed:

  • Cancellations take effect at the end of the current billing period

  • No refunds are provided for partial billing periods

  • Access to the Service will continue until the end of the paid term

We reserve the right to suspend or terminate access to the Service if:

  • Payments are overdue

  • The Service is used unlawfully or in breach of these Terms

  • Continued provision would pose a security or legal risk

6. Customer Responsibilities

You are responsible for:

  • Ensuring you have appropriate rights to use and transfer data between systems

  • Maintaining the security of your user accounts

  • Ensuring that data passed through the Service complies with applicable laws

The Service is intended for business use only.

7. Data and Privacy

W3Connect processes operational business data solely for the purpose of providing the Service.

We do not act as the system of record for customer data and do not provide long-term data storage beyond what is necessary for platform operation, logging, and diagnostics.

Personal data, where processed, is handled in accordance with applicable data protection laws and our Privacy Policy.

8. Service Availability

While we aim to provide a reliable and resilient service, continuous availability is not guaranteed.

Planned maintenance, updates, or third-party outages may occasionally affect availability.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses

  • Our total liability in any 12-month period is limited to the fees paid by you for the Service during that period

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

10. Changes to the Service or Terms

We may update the Service or these Terms from time to time.

Material changes will be communicated in advance where reasonably practicable.

11. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Hosting Services

12.1 Scope of Hosting Services

We provide managed web and application hosting services, which may include:

  • Cloud or virtual private server (VPS) hosting

  • Website and application hosting

  • Email hosting and mailboxes

  • SSL certificates

  • Backups and monitoring

  • Ongoing server maintenance and security updates

The exact scope of hosting services is defined by the selected plan or individual agreement.

12.2 Managed Service

All hosting services are provided as a fully managed service. Customers are not granted direct administrative access unless expressly agreed.

We are responsible for maintaining the hosting infrastructure, operating system updates, and basic service availability.

12.3 Customer Responsibilities (Hosting)

You are responsible for:

  • The content hosted on your systems

  • Ensuring hosted content complies with applicable laws

  • Maintaining appropriate security practices for any credentials provided

  • Ensuring you have the rights to store and process any data hosted

We do not monitor hosted content for legality or suitability.

12.4 Data Protection (Hosting)

Where hosting services involve the storage or processing of personal data:

  • You act as the data controller

  • We act as a data processor, processing data only as required to deliver the hosting services

Personal data is handled in accordance with applicable data protection laws and our Privacy Policy.

12.5 Service Availability (Hosting)

While we take reasonable steps to ensure reliable hosting services:

  • Continuous availability is not guaranteed

  • Planned maintenance, emergency updates, or third-party outages may result in downtime

  • No specific uptime guarantee or service level agreement (SLA) applies unless explicitly agreed in writing

12.6 Backups

Where backups are provided:

  • Backups are intended for disaster recovery purposes only

  • We do not guarantee the completeness or availability of any individual backup

  • Customers remain responsible for maintaining their own independent backups of critical data

12.7 Suspension or Termination of Hosting

We reserve the right to suspend or terminate hosting services where:

  • Fees remain unpaid

  • Hosted content is unlawful or poses a security risk

  • Continued hosting would expose us to legal or operational risk

Where reasonably practicable, notice will be provided before suspension.